Terms of Service

TERMS & CONDITIONS

Damaged, wrong or missing-item claims follow the evidence requirements and reviewed remedies in the order terms below.

By accessing and using the Myugen website (the “Site”), you agree to comply with and be bound by the following Terms & Conditions. These terms apply to all visitors, users, and customers of the Site.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. Personal Information refers to any information that can identify an individual, including but not limited to name, billing and shipping address, payment information, email address, phone number, IP address, and device information.

We use your personal information to operate our business and provide our services, including offering products for sale, processing payments, shipping and fulfillment of orders, communicating order updates, responding to customer inquiries, and sending updates about new products, services, and promotional offers.

We may share your personal information with trusted third-party service providers to help us operate the Site and fulfill orders, including payment gateways, shipping partners, marketing platforms, and analytics providers. We may also disclose information if required by law or to protect our legal rights.

We may use your information for behavioral advertising and targeted marketing communications that we believe may be of interest to you. You may opt out of certain advertising services through platform-specific settings.

Please note that due to the lack of a consistent industry standard, we do not modify our data collection or usage practices in response to “Do Not Track” signals from browsers.

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the Site after changes are posted constitutes acceptance of those changes.

For any questions, concerns, or complaints regarding these Terms & Conditions, you may contact us at:

Email: projectmugen.hype@gmail.com

Orders shipping returns and refunds

Orders are processed and dispatched within 7 calendar days of order placement. Estimated delivery is 4–7 business days from dispatch. We ship within India only. COD is available without a confirmation-call or OTP dispatch gate.

Once placed and paid, an order cannot be cancelled. Address corrections are permitted before dispatch. Eligible unused and unworn items with original tags and packaging are eligible for return or exchange requests raised within 7 days of delivery. Damaged, wrong or missing-item claims require a clear continuous unboxing video starting before the sealed package is opened and showing the package and product, submitted with order details within 48 hours of delivery. Photos alone are insufficient. Refuse a visibly tampered parcel and report it immediately.

Approved refunds are issued as a Myugen gift card, redeemable only on the Myugen online store. A ₹199 deduction applies to approved refunds on all orders, including damaged, defective, wrong-item and wrong-colour claims. This applies to prepaid and paid Cash on Delivery purchases. Refunds to the original payment method may be offered in select cases, subject to review and approval. The ₹199 deduction also applies to an approved source refund, except for the unavailable-stock exception below. Prepaid return-to-origin refunds are gift-card only.

If an item becomes unavailable after you place a paid order, we will notify you and let you choose either a Myugen gift card worth the actual amount paid for the unavailable item after discounts plus 20% (120% of that amount), or a refund of 100% of that amount to your original payment method. No ₹199 deduction applies to either option. The gift card is redeemable only on our online store. This applies to the unavailable items, not to other items that can be fulfilled. Your chosen refund is processed within 5–10 business days after your choice is confirmed. No return or warehouse quality inspection is required for an item that was never dispatched. If payment has not been collected, there is no payment to refund.

Once return to origin is initiated, we contact you about reshipping. If you decline or remain unreachable, we close the order and do not reship. Cash on Delivery orders cancelled at this stage are simply closed and nothing is owed. For prepaid orders that are not re-shipped, once the parcel is received back and clears quality check, the refund is issued only as a Myugen gift card, valid only on our online store, with ₹199 deducted from the refundable amount.

Refunds for returned products require warehouse receipt and QC clearance. Delivery disputes are investigated using courier proof of delivery; non-liability for loss or theft after delivery applies only when valid proof of delivery is established.

Operational policy updated 8 October 2026.